RETURNS AND EXCHANGES POLICY

Chapter 1 — Right of Withdrawal and Request for Return

MARJES STUDIO INTERIOR E-COMMERCE LIMITED COMPANY From now on “Marjes” will be referred to as), their customers the products they purchased within fourteen (14) days from the invoice date, under the warranty period continuous return recognizes the right.

For an uninterrupted refund request to be valid, the products must be returned in accordance with the following conditions:

  • The product must not be damaged.,

  • In original box and packaging should be,

  • All documents, such as invoices, shipping labels, etc., are complete. should be,

  • The package contents, including accessories and user manual, must be complete.,

  • If possible, a short note explaining the reason for the return should be included.

Chapter 2 — Customer Responsibilities and Shipping Conditions

The customer's obligations during the return process are as follows:

  • To ensure the product is delivered safely to Marjes correct and complete address information It should be written. Shipments where only the address is specified without the company name may be lost by the carrier or delivered to the wrong person/institution.

  • The product will not be damaged It must be securely packaged and during shipping The product should be insured based on its sales price..

Marjes, cannot be held responsible for lost or damaged products.

Also Shipping costs for product returns are the buyer's responsibility..
Marjes is not responsible for shipping fees.

Chapter 3 — Return Evaluation and Refund Process

Returned products are processed by Marjes as soon as possible.
Refunds will be issued within 10 business days from the date the product is delivered to Marjes.

Following the receipt and inspection of the product, Marjes, the customer will inform by email.
If there are any issues or concerns with the product after the review, the customer will be re-contacted.

Chapter 4 — Products Not Complying with Return Conditions

Products that do not comply with the Return and Exchange Conditions (See Section 1) will not be accepted. will be returned to the buyer's address.

to avoid damaging the product's original, labeled box or packaging, the product, must be shipped in a separate outer box.
No writing or labels should be applied to the original box.

In case of bulk orders, this requirement may not apply if the products do not arrive in their outer boxes, but still the return label can only be affixed to the original packaging, it should be remembered that no other marking should be made.

Unless Marjes has prior approval Returns made after the 14-day period may not be accepted..
Marjes shows the necessary care, especially in gift orders, We reserve the right to refuse returns after 14 days.

Chapter 5 - Incorrect / Wrong Product Shipment

If Marjes sends the wrong or a faulty product, the customer, info@marjesstudio.com Should be contacted via e-mail address.

The supplier will pick up the product from the customer's address and send the correct product as soon as possible.
In this case No shipping fees will be charged to the customer under any circumstances.

Chapter 6 — Products Damaged During Transit

The package suspected to be damaged during shipment, Must be opened and inspected by the cargo handler..
If damage is detected in the product A report should be made and the product should not be accepted.

Since the shipping company's duty for the received product is deemed complete, subsequent damage claims cannot be processed.

Returns of opened, used, or damaged products unacceptable.
The product must be returned in the condition it was received.

If the product has been sent for a refund Standard Return Policy (Part 1) will be applied.

Chapter 7 - Notification Requirement Before Return Shipment

Regardless of the reason for return, the customer must absolutely is obligated to inform Marjes.
Contact info@marjesstudio.com

Marjes Studio Contact Information

MARJES STUDIO INTERIOR E-COMMERCE LIMITED COMPANY
📧 info@marjesstudio.com
🌐 https://marjesstudio.com